Product & General Info
Q1: How to choose the correct jewelry size?
A1：Each product comes at various sizes (can be found in each Product Page).
Q2：How to determine my ring size?
A2：Do as following:
Find something to wrap around your finger.
Use a pen to make a mark where the end of the string meets.
Find a ruler and measure the string. Take your answer and subtract 9.3 from it. Round to either .0 or .5, and you got it!
Q3：How to determine my bangle size?
A3：Step 1:
Cut a thin strip of paper or thread
Bring your thumb and little finger together
Wrap where your hand is the widest
Make the spot where the paper/thread meets
Step 2:
Measure the length of the thread with your ruler
Use the following chart to determine your bangle size.
Tracking & Shipping
Q1：Does Elcongroo ship worldwide?
A1：Yes! We ship to most countries all over the world.
Please note that the shipping time frame may vary according to the destination you would like your order shipped to.
Q2：What are Elcongroo shipping options?
A2: We provide a convenient range of secure local and international shipping options.
Our most popular shipping methods include：
Standard
Expedited by air
Q3: Where is my order and How Can I Track It?
A3：Your item is being produced according to the shipping method you chose when placing your order.
Tracking Your Order
If you haven’t received a shipping notification, your order is still in production.
Shipping Notification
Once your product is in transit, we will send you a shipping confirmation email。
If you are having trouble tracking your order, please contact us.
If you still cannot find your order, Contact service@tiffanl.com Service team for help.
Payments & Promo Information
Q1: What payment methods do you accept?
A1：We accept all major credit cards as well as PayPal payments.
Q2：I have a PayPal account but I cannot complete the payment
A2: If you are unable to complete your payment using PayPal, please contact with your order details. We’ll gladly send you an email with a PayPal Payment Request to complete your payment and process your order.
Q1: How to choose the correct jewelry size?
A1：Each product comes at various sizes (can be found in each Product Page).
Q2：How to determine my ring size?
A2：Do as following:
Find something to wrap around your finger.
Use a pen to make a mark where the end of the string meets.
Find a ruler and measure the string. Take your answer and subtract 9.3 from it. Round to either .0 or .5, and you got it!
Q3：How to determine my bangle size?
A3：Step 1:
Cut a thin strip of paper or thread
Bring your thumb and little finger together
Wrap where your hand is the widest
Make the spot where the paper/thread meets
Step 2:
Measure the length of the thread with your ruler
Use the following chart to determine your bangle size.
Tracking & Shipping
Q1：Does Elcongroo ship worldwide?
A1：Yes! We ship to most countries all over the world.
Please note that the shipping time frame may vary according to the destination you would like your order shipped to.
Q2：What are Elcongroo shipping options?
A2: We provide a convenient range of secure local and international shipping options.
Our most popular shipping methods include：
Standard
Expedited by air
Q3: Where is my order and How Can I Track It?
A3：Your item is being produced according to the shipping method you chose when placing your order.
Tracking Your Order
If you haven’t received a shipping notification, your order is still in production.
Shipping Notification
Once your product is in transit, we will send you a shipping confirmation email。
If you are having trouble tracking your order, please contact us.
If you still cannot find your order, Contact service@tiffanl.com Service team for help.
Payments & Promo Information
Q1: What payment methods do you accept?
A1：We accept all major credit cards as well as PayPal payments.
Q2：I have a PayPal account but I cannot complete the payment
A2: If you are unable to complete your payment using PayPal, please contact with your order details. We’ll gladly send you an email with a PayPal Payment Request to complete your payment and process your order.